How Can I Use Globalpex?
Organizations of all sizes, whether public or private, and no matter their expertise, share common challenges when it comes to verifying the content of critical business communications.
Below are a number of scenarios that describe how Globalpex services can help address these challenges.
When you Need to be Sure
Legal Documents:
Contracts, Agreements, Notices
Example:
A 30-page lease is signed and sent for countersignature. The recipient alters and replaces page 7 without indicating any changes were made, and then signs and returns the document to the originator. Should a legal dispute arise over the contract validity, there is currently no way for the originator to prove which version of page 7 is valid if he or she accepted the returned document as valid without noticing the change.
Globalpex Content Certified Physical Mail creates a digital, barcoded image of each page of the original document, and retains it according to the sender’s direction.
Insurance Claim Submissions
Example:
A patient’s medical procedure was not covered because the insurance company claimed required forms that were mailed in by the patient were not properly completed. There is currently no way to prove what was actually sent.
Had the patient used the Globalpex service, the electronic record would have had an exact replica of the completed form that was sent.
Grant Requests
Example:
A non-profit agency submits a grant proposal by the deadline, only to be told that just one copy was received, not the requisite three. The non-profit agency has no way to prove otherwise, and is denied the opportunity to be considered.
Traditional certified mail only verifies that an envelope was sent, but it does not provide proof of what was in the envelope.
With Globalpex, the retained electronic file of what was sent would have shown that three copies were included in the expedited mail envelope.
The Ideal Combination of Trust and Convenience
Project Bidding
Example:
A project manager is being investigated for unfair business practices in awarding contracts. All proposals are sent via e-mail, but contractors contend that their bids are routinely lost or claimed not to have been received.
With Globalpex Certified E-Mail, the project manager can show not only which proposals have been received, but when they were viewed. Thus, the company can monitor adherence to corporate policies that ensure the review process is impartial and objective.
Purchase Orders and Invoices
Example:
An electronic invoice is sent via e-mail, but the customer claims not to have received it.
Globalpex Certified E-mail provides a server as well as a read receipt.
It Remembers for You
Financial Services Company
Example:
The company CEO sees the benefits of IM for customer service and the associated productivity gains. She’s concerned, however, about the potential for disclosure of sensitive data or time loss from personal use.
Globalpex IM encourages the right behaviors as it includes monitoring and management tools that minimize these risks.
Auto Dealership
Example:
A sales rep is servicing a customer who is purchasing a car, and he needs a quick method to consult with the manager for pricing. Meanwhile, the Parts department is trying to find a replacement part for another customer, and is now in the process of gathering supplier estimates from multiple firms.
Both needs can be easily solved with Globalpex IM. Because each communication is retained, the sales rep has verification of his IM conversation with the manager on file in case any questions arise as to how the price was negotiated.
In the case of the Parts department, an expedited answer is available to the customer because of the speed of IM. The price quoted in the IM conversation can be cut and pasted into the order form, and the retained IM conversation provides a verifiable account of the price quote in case anything needs to be confirmed at a later point.